OTRS Windows Active Directory 账号同步实践参考一例

以下为厦门吉之特网络技术有限公司的OTRS 配置文件参考，密码已和谐，重点部分已用蓝色字体标识出来

[root@otrs3 Kernel]# cat Config.pm

# --

# Kernel/Config.pm - Config file for OTRS kernel

# --

# $Id: Config.pm.dist,v 1.23 2010/01/13 22:25:00 martin Exp $

# --

# This software comes with ABSOLUTELY NO WARRANTY. For details, see

# the enclosed file COPYING for license information (AGPL). If you

# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.

# --

# Note:

# -->> OTRS does have a lot of config settings. For more settings

# (Notifications, Ticket::ViewAccelerator, Ticket::NumberGenerator,

# LDAP, PostMaster, Session, Preferences, ...) see

# Kernel/Config/Defaults.pm and copy your wanted lines into "this"

# config file. This file will not be changed on update!

# --

package Kernel::Config;

sub Load {

my $Self = shift;

# ---------------------------------------------------- #

# #

# Start of your own config options!!! #

# #

# ---------------------------------------------------- #

# database settings #

# ---------------------------------------------------- #

# DatabaseHost

# (The database host.)

$Self->{'DatabaseHost'} = 'localhost';

# Database

# (The database name.)

$Self->{'Database'} = 'otrs';

# DatabaseUser

# (The database user.)

$Self->{'DatabaseUser'} = 'otrs';

# DatabasePw

# (The password of database user. You also can use bin/otrs.CryptPassword.pl

# for crypted passwords.)

$Self->{'DatabasePw'} = '密码已和谐';

# DatabaseDSN

# (The database DSN for MySQL ==> more: "man DBD::mysql")

$Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";

# (The database DSN for PostgreSQL ==> more: "man DBD::Pg")

# if you want to use a local socket connection

# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";

# if you want to use a tcpip connection

# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";

# ---------------------------------------------------- #

# fs root directory

# ---------------------------------------------------- #

$Self->{Home} = '/opt/otrs';

# ---------------------------------------------------- #

# insert your own config settings "here" #

# config settings taken from Kernel/Config/Defaults.pm #

# ---------------------------------------------------- #

# $Self->{SessionUseCookie} = 0;

# $Self->{CheckMXRecord} = 0;

# ---------------------------------------------------- #

# data inserted by installer #

# ---------------------------------------------------- #

# $DIBI$

$Self->{'DefaultCharset'} = 'utf-8';

#Enable LDAP authentication for Customers / Users 这里配置客户的AD账号集成

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';

$Self->{'Customer::AuthModule::LDAP::Host'} = '10.2.50.100';

$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'cn=users,dc=woobest,dc=com';

$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

#The following is valid but would only be necessary if the 这里配置获取AD目录与用户数据的查询账号

#anonymous user do NOT have permission to read from the LDAP tree

$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrsldap';

$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '密码已和谐';

#CustomerUser

#(customer user database backend and settings)

$Self->{CustomerUser} = {

Module => 'Kernel::System::CustomerUser::LDAP',

Params => {

Host => '10.2.50.100',

BaseDN => 'cn=users,dc=woobest,dc=com',

SSCOPE => 'sub',

UserDN =>'otrsldap',

UserPw => '密码已和谐',

SourceCharset => 'utf-8',

DestCharset => 'utf-8',

# customer unique id

CustomerKey => 'sAMAccountName',

# customer #

CustomerID => 'mail',

CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],

CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],

CustomerUserSearchPrefix => '',

CustomerUserSearchSuffix => '*',

CustomerUserSearchListLimit => 250,

CustomerUserPostMasterSearchFields => ['mail'],

CustomerUserNameFields => ['givenname', 'sn'],

Map => [

# note: Login, Email and CustomerID needed!

# var, frontend, storage, shown, required, storage-type

#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],

[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],

[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],

[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],

[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],

[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],

[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],

#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],

#[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],

};

# An configuration for an LDAP auth. backend. 这里配置支持人员的AD账号验证

# (Make sure Net::LDAP is installed!)

$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';

$Self->{'AuthModule::LDAP::Host'} = '10.2.50.100';

$Self->{'AuthModule::LDAP::BaseDN'} = 'cn=users,dc=woobest,dc=com';

$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

# The following is valid but would only be necessary if the

# anonymous user do NOT have permission to read from the LDAP tree

$Self->{'AuthModule::LDAP::SearchUserDN'} = 'otrsldap';

$Self->{'AuthModule::LDAP::SearchUserPw'} = '密码已和谐';

# UserSyncLDAPMap

# (map if agent should create/synced from LDAP to DB after login)

$Self->{UserSyncLDAPMap} = {

# DB -> LDAP

UserFirstname => 'givenName',

UserLastname => 'sn',

UserEmail => 'mail',

};

# UserTable

$Self->{DatabaseUserTable} = 'users';

$Self->{DatabaseUserTableUserID} = 'id';

$Self->{DatabaseUserTableUserPW} = 'pw';

$Self->{DatabaseUserTableUser} = 'login';

#Add the following lines when only users are allowed to login if they reside in the spicified security group

#Remove these lines if you want to provide login to all users specified in the User Base DN

$Self->{'AuthModule::LDAP::GroupDN'} = 'cn=ITS,cn=users,dc=woobest,dc=com';

$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';

$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)

$Self->{'AuthModule::LDAP::Params'} = {

port => 389,

timeout => 120,

async => 0,

version => 3,

};

# agent data sync against ldap

$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';

$Self->{'AuthSyncModule::LDAP::Host'} = '10.2.50.100';

$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'cn=ITS,cn=users,dc=woobest,dc=com';

$Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'cn=otrsldap,cn=users,dc=woobest,dc=com';

$Self->{'AuthSyncModule::LDAP::SearchUserPw'} = '密码已和谐';

$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {

# DB -> LDAP

UserFirstname => 'givenName',

UserLastname => 'sn',

UserEmail => 'mail',

};

# AuthSyncModule::LDAP::UserSyncInitialGroups

# (sync following group with rw permission after initial create of first agent

# login)

$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = ['users',];

# ---------------------------------------------------- #

# #

# End of your own config options!!! #

# #

# ---------------------------------------------------- #

}

# ---------------------------------------------------- #

# needed system stuff (don't edit this) #

# ---------------------------------------------------- #

use strict;

use warnings;

use vars qw(@ISA $VERSION);

$VERSION = qw($Revision: 1.23 $)[1];

use Kernel::Config::Defaults;

push (@ISA, 'Kernel::Config::Defaults');

# -----------------------------------------------------#

Configuring OTRS to make Agents authenticate via LDAP (MS Windows Active Directory)

#Enable LDAP authentication for Customers / Users

$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';

$Self->{'AuthModule::LDAP::Host'} = 'host.example.com';

$Self->{'AuthModule::LDAP::BaseDN'} = 'ou=BaseOU,dc=example,dc=com';

$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

#The following is valid but would only be necessary if the

#anonymous user do NOT have permission to read from the LDAP tree

$Self->{'AuthModule::LDAP::SearchUserDN'} = 'otrs_ldap';

$Self->{'AuthModule::LDAP::SearchUserPw'} = 'PASSWORD';

# UserSyncLDAPMap

# (map if agent should create/synced from LDAP to DB after login)

$Self->{UserSyncLDAPMap} = {

# DB -> LDAP

UserFirstname => 'givenName',

UserLastname => 'sn',

UserEmail => 'mail',

};

# UserSyncLDAPGroups

# (If "LDAP" was selected for AuthModule, you can specify

# initial user groups for first login.)

$Self->{UserSyncLDAPGroups} = [

'users',

];

# UserTable

$Self->{DatabaseUserTable} = 'users';

$Self->{DatabaseUserTableUserID} = 'id';

$Self->{DatabaseUserTableUserPW} = 'pw';

$Self->{DatabaseUserTableUser} = 'login';

#Add the following lines when only users are allowed to login if they reside in the spicified security group

#Remove these lines if you want to provide login to all users specified in the User Base DN

$Self->{'AuthModule::LDAP::GroupDN'} =''CN=otrs_ldap_allow_A,OU=Groups,OU=BaseOU,DC=example,DC=com';

$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';

$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

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