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Inside Shanghai's robot bank: China opens world's first human-free branch
上海机器人银行：中国开张世界首家无人银行
Xiao Long, the latest employee at the Jiujiang Road branch of the China Construction Bank is never late for work. “Welcome to China Construction Bank,” she chirps to customers arriving at the Shanghai branch, flashing her white teeth. “What can I help you with today?”
中国建设银行九江路支行的最新工作人员小龙都没迟到过。“欢迎来到中国建设银行，”
Xiao Long, or “Little Dragon”, is not your typical employee – she’s a robot at China’s first fully automated, human-free bank branch.
小龙不是典型的员工，她是中国首家全自动无人银行里的机器人。
As guardian of the bank, she talks to customers, takes bank cards and checks accounts (she comes complete with a PIN pad) and can answer basic questions. After a quick initial chat with Xiao Long, customers pass through electronic gates where their faces and ID cards are scanned. On future visits, facial recognition alone is enough to open the gates and call up customer information.
作为这家支行的守卫，她和顾客对话，接受银行卡并检查账目（她装有PIN键板），并且可以回答基本的问题。在和小龙进行简单的初步对话后，顾客通过电子门，扫描了脸部和ID卡。以后再来这家银行的话，只要面部识别就足以开门和提取顾客信息了。
Inside, automated teller machines help with services such as account opening, money transfer and foreign exchange. A second robot waits inside the barriers, and there is a VR room and video-link should customers want to talk to a mortal.
内部，自动柜员机可以开通账户，银行转账和外汇兑换。另外一个机器人在柜台后等待，还有一个虚拟现实房间和一个视频连接，以防顾客想和真人对话。
There is also a staggering number of security cameras. I counted eight in the lobby alone, and loitering for too long or pulling out a camera quickly produces a human security guard who has been hiding out of sight.
里面还有众多的安全摄像头。在大厅里我就看到了八个，如果你在里面闲逛太久或者拿出相机，一个藏起来的人类保安就会突然出现在你面前。
The bank is rather low on customers, who in the main appear rather ambivalent. One man in his 30s shrugs that he does most of his banking online anyway, and avoids coming into branches – though at least he didn’t have to queue.
这家银行里的顾客还是相当少的，顾客们基本上都觉得相当矛盾。一个30多岁的男子耸耸肩说他的大部分银行业务都是在网上进行，一般不去银行，至少他不用排队。
Robot waiters, robot guards
机器人服务员和保安
Robots are handling more and more aspects of everyday life in Chinese cities. They have been deployed in train stations for security purposes; robot security guards at Zhengzhou East railway station are programmed to scan travellers’ faces and respond to common questions.
在中国城市里机器人越来越多的参与到人们的生活中。比如火车站里有负责安保的机器人；郑州东站的机器人保安负责扫描乘客脸部并能回答一般的问题。
The chief executive of Chinese e-commerce giant JD.com recently predicted that robots will eventually replace human workers in the retail industry, with China’s unmanned retail sector expected to triple in size to 65bn yuan (￡7.5bn) by 2020, according to iResearch.
中国电子商务巨头京东的首席执行官最近预测称机器人最终将在零售行业替代人类。iResearch称，中国的无人零售业务到2020年将翻三番达到650亿元。
