Step1 真诚道歉 e.g. Sorry I'm late. I'm sorry I'm late. I'm sorry for being late. 对不起我没有准时到。 e.g. I'm so sorry for being late. 我很抱歉迟到了。 I'm terribly sorry for not being on time. 我非常抱歉没有准时到。 e.g. I apologize for being late. 我为迟到而道歉。 I apologize for not being on time. 我为没有准时到而道歉。 Step2 简述理由 1.Something has come up. 临时有要紧的事要处理。 2.I have a family emergency. 我家里有急事。 1.I'm stuck in traffic. 我堵车了。 2.I was in an accident. 我出车祸了。 3.My... was delayed/late. 我的...晚点了。 e.g.My train was delayed. 我的火车晚点了。 4.I missed the... 我没赶上... e.g.I missed the flight. 我没赶上飞机。 5.I had trouble with my car/bike. 我的车子出问题了。 1.I overslept. I forgot to set the alarm. 我睡过头了,忘了设闹钟。 2.I forgot… and had to go back home. 我忘了….,只好回家拿。 e.g. I forgot my laptop and had to go back home. 我忘了带笔记本电脑,只好回家拿。 3.I lost track of time. 我没注意时间。 lost track of time 是指一个人因为忙于某事,以至于没有注意到时间过去了,导致延误了其他事。 Step3 告知到达时间 1.I will be there soon. 我马上就到。 2.I'll be there in...minutes. 我...分钟后到。 e.g.I'll be there in 10 minutes. 我十分钟后到。 3.I'm going to be about...minutes late. 我差不多晚...分钟。 e.g.I'm going to be about 5 minutes late. 我差不多晚5分钟。 e.g.Would it be possible to reschedule? 我们可以改期吗? e.g.Can we reschedule our meeting for Friday? 我们可以把会议改期到周五吗? e.g.Would it be possible to meet tomorrow instead? 我们可以明天再见面吗? Step4 感谢对方 1.Thank you for waiting. 谢谢你等我。 2.I'm sorry to keep you waiting. 我很抱歉让您一直等着。 3.I'm sorry for making you wait so long. 我很抱歉让你等了这么久。 4.I'm so sorry for taking up more of your time. 我很抱歉占用了您的额外时间。 Practice 假设本来你要和客户在10点见面,但因为交通堵塞,大概10:20才能到。你会怎么和客户说明情况呢?
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