2017-5-11 14:00
必须收藏！亚马逊官方各渠道邮箱地址
近来跟卖和禁邮的事件频发，有不少公众号以及圈内人士都给纷纷发送邮件到亚马逊的官方邮箱，绩效团队，侵权团队等等，看热闹的人多，会思考的人少，小编就想问问，如果被恶意跟卖、禁邮、listing甚至店铺被封的是你，身为卖家的你是第一时间去处理解决，还是去找这些文章翻来翻去然后冷眼旁观
今天小编专门整理了一份亚马逊各个渠道的邮箱，希望能够帮助到有需求的卖家，保障自己的基本权益：
亚马逊总裁贝索斯的邮箱：
[email]jeff@amazon.com[/email]
亚马逊官方邮箱：
[email]notice@amazon.com[/email]
[email]seller-[email]evaluation@amazon.com[/email][/email]
[email]pq-[email]review@amazon.com[/email][/email]
[email]account-[email]confirmation@amazon.com[/email][/email]
[email]cn-[email]seller-[email]verification-enquiry@amazon.co.uk[/email][/email][/email]
VE申请邮件：
[email]vendorexpress@amazon.com[/email]
审核卖家评级表现：
[email]seller-[email]performance-[email]policy@amazon.com[/email][/email][/email]
「账号申诉用」
品牌外观专利侵权：
[email]copyright@amazon.com[/email]
知识产权侵权解决后撤诉
US:notice@amazon.com
UK:notice@amazon.co.uk
FR:notification@amazon.fr
DE:benachrichtigung@amazon.de
IT:notifica@amazon.it
ES:aviso@amazon.es
IN: [email]notice@amazon.in[/email]
MX:notice@amazon.com.mx
账号冻结后的余额处理：
[email]payments-[email]funds@amazon.com[/email][/email]
店铺被关闭货款申诉邮箱
US:merchant-[email]reserve-[email]inquiry@amazon.com[/email][/email]
CA:payments-[email]investigate@amazon.ca[/email]
UK:payments-[email]investigate@amazon.co.uk[/email]
FR:investigation-[email]amzpayments@amazon.fr[/email]
DE:payments-[email]nachforschungen@amazon.de[/email]
IT:payments-[email]investigate@amazon.it[/email]
ES:investigacion-[email]pagos@amazon.es[/email]
IN:payments-[email]investigate@amazon.in[/email]
MX:payments-[email]funds@amazon.com.mx[/email]
受恶意攻击或者敲诈邮件：
标题：「feedback abuse report」 + 「卖家店铺名」发送到：[email]investigate@amazon.com[/email]
账号不能登录怎么移除FBA库存？
联系亚马逊付款的邮箱：[email]payments-[email]investigate@amazon.com[/email][/email]；
询问你的产品清单，告诉他需要移除库存，他会给你一个产品清单和移除库存的费用，如果你的账号余额不足的话会给你一个亚马逊的收款账号，你按要求把钱转过去，然后再回邮件告诉他，把地址给他，就给你移除了。
产品质量（PQ）问题申诉 (例如产品被下架)
US:seller-[email]performance-[email]policy@amazon.com[/email][/email]
UK:seller-[email]performance-[email]policy@amazon.co.uk[/email][/email]
FR:politique-[email]performance-[email]vendeur@amazon.fr[/email][/email]
DE:verkaeufer-[email]performance-[email]richtlinie@amazon.de[/email][/email]
IT:performance-[email]venditore-[email]politiche-[email]di-condotta@amazon.it[/email][/email][/email]
ES:politicas-[email]performance-[email]vendedor@amazon.es[/email][/email]
IN:seller-[email]performance-[email]policy@amazon.in[/email][/email]
MX:politicas-[email]performance-[email]vendedor@amazon.com.mx[/email][/email]
亚马逊各站点绩效团队邮箱：
US: [email]seller-[email]performance@amazon.com[/email][/email]
UK: [email]seller-[email]performance@amazon.co.uk[/email][/email]
FR: [email]performance-[email]vendeur@amazon.fr[/email][/email]
DE: [email]verkaeufer-[email]performance@amazon.de[/email][/email]
JP: [email]alliance@amazon.co.jp[/email]
ES: [email]performance-[email]vendedor@amazon.es[/email][/email]
IT: [email]performance-[email]venditore@amazon.it[/email][/email]
CA: [email]seller-[email]performance@amazon.ca[/email][/email]
用登录邮箱使用英语发送，发邮件时态度诚恳、并在末尾再次注明你的登录邮箱，方便对方查询。
投诉跟卖的入口：
1.从AM后台Contact Seller Support开case投诉， Report a violation [url]https://sellercentral.amazon.com/hz/contact-us[/url]
2.以权利人身份投诉侵权 [url]https://www.amazon.com/gp/help/reports/infringement[/url]
3.以买家身份test buy投诉 [url]http://www.amazon.com/gp/help/reports/contact-us[/url]
第四个方法：品牌+律师信 专利+律师信 amazon exclusive 重度垂直的产品策略
