把所有可疑线索找出来是件很值得做的事情。因为:(1)小问题可能是潜在大问题的征兆;(2)解决小分歧可以避免更严重的分歧;(3)在努力营造崇尚优秀的文化的同时,要经常指出问题、直面问题,无论问题有多小(否则你就可能面临陷入容忍平庸的风险)。
对工作进行优先排序可能导致你忽视了身边的小问题。对小问题熟视无睹就会让人认为你允许小问题的存在。想一想如果你的房间遍布小块垃圾,而你要踩着它们才能穿过房间。的确,房间的另一边有更重要的问题需要处理,但随手捡起小块垃圾也不会耽误什么。通过强化一种崇尚优秀的文化,就会产生第二轮、第三轮涟漪。虽然你没必要把每一块垃圾都清除,但你不应忽视你踩着它们通过这个事实,在你通过的途中拾起一两块也不是很难的事情。
It's worth pulling all suspicious threads because: 1) Small negative situations can be symptomatic of serious underlying problems; 2) Resolving small differences of perception may prevent more serious divergence of views; and 3) In trying to create a culture that values excellence, constantly reinforcing the need to point out and stare at problems--no matter how small--is essential (otherwise you risk setting an example of tolerating mediocrity).
Prioritization can be a trap if it causes you to ignore the problems around you. Allowing small problems to go unnoticed and unaddressed creates the perception that it's acceptable to tolerate such things. Imagine that all your little problems are small pieces of trash you're stepping over to get to the other side of a room. Sure, what's on the other side of the room may be very important, but it won't hurt you to pick up the trash as you come to it, and by reinforcing the culture of excellence it will have positive second- and third order consequences that will reverberate across your whole organization. While you don't need to pick up every piece, you should never lose sight of the fact that you're stepping over the trash nor that it's probably not as hard as you think to pick up a piece or two as you go on your way.
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