参观工厂
Dialogue
A:欢迎莅临本公司，我叫莉莉，今天由我带领各位参观本公司
B:这是你们的印刷中心吗？
A:是的。这个部门负责所有的印刷事务
B:那边那个区域呢？
A:那时我们运送产品的地方。
Dialogue
A:希尔先生，欢迎您来我们公司。
B:谢谢，我很高兴有机会来参观你们公司。
A:希尔先生，在我带领您参观之前，我想简单介绍一下我们公司的情
B:很好，请讲吧。
Visiting Factories
Dialogue
A: Welcome to our company. My name is Lily. I’ll be giving you our company today
B: ls this your printing center？
A: Yes. This section handles all of our printing
B:What happens in that section over there？
A: That is where we ship our products。
Dialogue
A: You are welcome to our company. Mr. Hill
B: Thank you. I’m glad to have this opportunity to visit your company.
A: Now I’ll just say a few words about our company before I take you around,
B: Fine. Go ahead. please
销售英语
电话推销
联络客户
Dialogue
早上好。这里是布莱克先生办公室
早上好，我可以跟布莱克先生通电话吗？
A:对不起，布莱克先生不在。
B:我什么时候能找到他？
A: 恐怕得等到晚上。请问您是哪位？
B: 我叫杨军，ABC公司的业务员。从中国贸易促进委员会获悉，你们有意购买丝绸，所以我打电话给布莱克先生，是想了解一下我们两家公司是否可以建立业务关系。
A: 好的。等他回来后，我会告诉他您今天上午给他打过电话
B: 太好了。谢谢您。
A: 不用谢。
Dialogue
A:你好，456789.
B: 你好，我是约翰逊。我可以和你公司的负责人通话吗？
A: 请你不要挂断电话。我帮你接通电话。
B: 谢谢。
C: 早上好。我是罗伯特，
B:早上好。我是约翰逊，ABC公司的销售部经理。我们愿意与贵公司建立业务关系。
C: 我们双方的愿望是一致的
B: 非常感谢，真诚希望能早日与您见面，我们可以详谈
C: 当然可以。但我现在很忙，不得不挂断电话。下次再见.
Sales English
Telephone Sales Promotion
Contacting Customers
Dialogue
A:Good morning，Mr. Black's office
B: Good morning. Can I speak to Mr. black， please？
A: I'm sorry Mr. Black is not here at the moment
B:When can I reach him？
A: I’m afraid he is not available until this evening. Who's that speaking please？
B: This is Yang Jun, a member of ABC Company. We have heard from China Council for the Promotion of International Trade that you are in the market for silky So I'm calling to Mr. Black to see whether we can build up business relations with your firm.
A: All right. I will tell him that you called him this morning when he comes back to the office.
B: It’s very kind of you. Thank you very much.
A: It’s my pleasure.
Dialogue
A:Hello，456789
B: Hello，I'm Johnson. Can I speak to someone in charge of your firm？
A: Hold the line， please. I’ll put you through
B: Thank you.
C: Good morning. This is Robert speaking
B: Good morning. I'm Jonson manager of sales department in ABC Company We're willing to enter into business relations with your firm.
C: Your desire coincides with ours
B: Thank you very much. I'm looking forward to meeting you soon and we can talk in detail
C: All right. I'm very busy now so I must go. See you next time.
B: See you soon.
销售部
介绍产品
Dialogue
A: 您好！我是ABC公司的李辉。汤姆让我给您打个电话
B: 是的，我想起来了，他向我提起过您
A:您现在说话方便吗
B: 方便。
A: 好的。听汤姆说您可能对我们的新产品—保温瓷砖很感兴趣
B:是的，没错。
A: 所以我想见您，并给您看一下我们最新的目录和样品，目录上有规格，我不知道您什么时候方便见我.
sales department
Introducing Product
Dialogue
A: Hello. This is Li Hui from ABC Group. Tom suggested I call you
B: Yes. I remember. He talked about you with me.
A:Is it convenient for you to talk？
B: Yes. Just fine.
A: Good. Well according to Tom you might be interested in our new product temp-tile.
B:Yes，that's right
A: So I'd like to visit you and show you our new catalogue with specification and Sample，when are you available to meet me
信誉承诺
Dialogue
A: 早上好。我是约翰。
B:早上好，约翰先生。我是陈晨
A:陈先生，您好。上次您跟我谈了一些有关贵公司的产品情况。我们对此很感兴趣，非常愿意与贵公司建立业务关系
B: 我们双方的愿望是一致的。众所周知，我公司是一家国有公司。我们一向是在平等互利的基础上同外国进行贸易。至于我们的财政状况、信用、声誉，您可向建设银行、当地商会或咨询社进行了解，他们会告诉您一切的。
A: 谢谢您所提供的信息。我希望我们之间能做成很多的生意
B:听您这么说，我很高兴。我们随时欢迎您参观我们公司。
A: 谢谢。再见。
B: 再见·
Prestige and Pledge
Dialogue
A: Good morning. This is John speaking
B:Good morning， John. I’m Chen Chen
A:Oh hello， Mr. Chen. Last time you told me something about your products. We are very interested in them and willing to establish business connecting with your firm.
B: Your desire coincides with ours. As is well known，our corporation is state-operated one. We always trade with foreign countries on the basis of equality and mutual benefit. Concerning our financial position. credit standing and trade reputation，you may refer to the Construction Bank， or to local chamber of commerce or inquiry agencies， and they will tell you everything，I think，
A: Thank you for your information. I hope a lot of business will be put through between us.
B: I'm very glad to hear that. You are always welcome to visit our corporation.
A: Thank you. Bye.
B: Good-bye.
Dialogue
A: 好：86235599
B: 您好。我是迈克。我想和张先生通电话
A: 我是张林。我们已有一个月没有联系了，您最近怎么样？
B: 我很好，谢谢。您的生意做得怎么样了？
A: 还不错。我已收到您公司的最新产品目录，在此表示感谢。另外我们想了解一下您所在的公司的信誉情况
B: 我们十分乐意协助。很多商界人士对我公司的商业信誉评价极高。我们一向坚持平等互利的原则，尽最大努力认真履行我们的合同
A: 很好。我确信我们能同贵公司开展大规模的业务活动，并会进行公平交易
B:太好了，谢谢。今后我们多联系吧，再见
A:再见。
Dialogue
A: Hello.86235599.
B: Hello. This is Mike speaking. May I speak to Mr. Hang？
A: This is Zhang Lin. We haven’t been in for a month. How are you？
B: Fine， thank you. How's your business？
A: Not too bad. I have received your latest catalogue. Thank you. And can you tell
me something about your reputation？
B: We're very pleased to be of help to you. Many business people speak highly of our commercial integrity We always adhere to the principle of equality and mutual benefit. All contracts are honored and carried out to the letter.
A: Very good. I'm sure we can develop business with your corporation on a large scale. I believe we can expect a fair deal between you and us.
B: Fine thank you. Let's keep close touch with each other now and in the future Good-bye.
A: Good-bye
展览销售
Dialogue
A: 史密斯先生，你觉得这展览室如何？
B:你们有很多吸引人的产品
A:谢谢。希望你走之前，能下一些订单，
B:哦，我们再看看，我们还有一些很重要的事要讨论
A:是的，当然。
B:比如价格。
A:我想你们不需要担心价格问题。我们进的货物价格都非常低廉的。
B:为什么？
A:我们有一家工厂，直接由我们经营
B:我懂了。我很想参观一下工厂
A:我想可以安排的
Dialogue
A:张先生，你们有很多商品都很吸引我。比如说你们的丝编服装在我们的市场上就卖得非常好。
B: 我也听说了。随着人们越来越多地了解中国，中国的产品在世界市场上也会越来越受欢迎
A:你们的价格也很合理，与世界市场保持同步。
B:那么，你今天想订货吗？
A: 这正是我要跟你谈的
Display Sales
Dialogue
A: Mr. Smith. what did you think of the showroom？
B: You have lots of attractive merchandise
A: Thank you. We're hoping you'll place some orders before you leave.
B: Well we'll see. We still have some very important matters to discuss.
A: Yes， of course
B: Like price， for example
A: I don't think you'll have to worry about price. We get out goods at a very low cost
B:Why？
A: We have a factory which is directly managed by our company
B: I see. I would certainly like to visit the factory
A: I think that can be arranged
Dialogue
A: Mr. Zhang， there are lots of commodities which interest me. Take your silk garments for example， they are selling well in our market.
B: So I hear As people come to know more about China， Chinese products are
getting more and more popular in the world market.
A: And your price is quite reasonable and in line with the world market
B:Then.would you like to take an offer？
A: That’s just what I was going to talk to you about
登门推销
业务拜访
Dialogue
A: 早上好，我跟徐先生9：00有个预约。
B: May I have your name please7
请问您的名字是….?
A: 这是我的名片。我是ABM医疗器械公司的杨凡
B:好的。杨先生，徐先生正在等您
（两分钟后，在徐先生的办公室里。）
A: 您好，徐先生，一直盼望见到您
B:您好，杨先生，我也一直盼望见到您
A: 徐先生，我是ABM医疗器械公司的商务代表。想知道您是否对医疗器械感兴趣？
B:有样品吗？
A: 有，我带来了我们所有新产品的样品
B: 太好了。我们先看一下吧
On-site Sales Promotion
Business Visiting
A: Good morning. I’ve got an appointment with Mr. Xu at 9:00oclock
B: May I have your name please7
A: Here is my business card. I’m Yang Fan from ABM Medical Instrument Company.
B:OK.MrYang，Mr. Xu is expecting you.
Two minutes later，in Mr. Xu's office.）
A: How do you do？ Mr. Xu. I’ve been looking forward to meeting you
B: How do you do？ Mr. Yang. I've been looking forward to meeting you，too.
A: Mr. Xu. I’m the sales representative of ABM Medical Instrument Company I wonder whether you have interest in medical instrument
B:Do you have samples？
A: Yes，I have samples of all of the new products
B: Good. Let's go to it then.
Dialogue
A: 早上好。
B: 早上好，有什么可以为您效劳的吗
A:我是杨明，ABC公司的代表，我要见你们的采购经理，这是我的名片。
B:哦，杨先生。我是史密斯，采购经理
A:史密斯先生，很高兴见到您
B: 我也很高兴见到您，请坐。
A: 谢谢。我来就是想看一下你们是否需要办公设备，据我所知，你们是这个地区最大的独资企业之一
B: 谢谢，是这样。杨先生，你有什么产品？
A: 我们专营传真机和复印机.
B: 哦，那好。能介绍一下你们的产品情况吗？
A: 我们的产品质量高。我给您看一下样品。您看，这种产品轻便、小巧。
Dialogue
A: Good morning
B: Good morning. May I help you？
A: Yes. I’m Yang Ming’s the representative of the ABC Company. I'd like to see
your purchasing manager. Here's my business card.
B:Oh， Mr. Yang. I'm Smith，purchasing manager
A:Glad to meet you， Mr. Smith.
B: I’m glad. too. Please sit down.
A: Thank you. I’m here to see if you want some office equipment We know your company is one of the biggest sole investment in enterprises in this area.
B: Thank you. That’s true. Well， Mr. Yang, what do you have？
A: We specialize in facsimile machines and duplicating machines
B: Oh that’s good. Could you please let me know something about your products？
A: Our products are of high quality. Let me show you our sample. You see, it's light and small-sized
Useful Expressions
business card名片 profit margin边际利润
purchasing manager采购经理 make a deal成交
wholesale price批发价 Sales representative商务代表
bottom line底线
向客户介绍公司及产品
Introducing Company and Product to Customer
Dialogue
A:杨先生，以前听说过我们公司吗？
B:是的，我曾在报刊上读过有关贵公司情况的文章，但只了解一点点，王先生，您能否详细介绍一下？
A:非常愿意.我们公司成立于1945年，马上要迎来公司创业60周年纪念日了
B: 你们主要从事哪个行业？
A:我们生产各种办公设备
A: Mr. Yang，have you heard of our company before？
B: Yes，I've read about your company in newspapers and magazines，but just a little， can you tell me something in detail， Mr. Wang？
A: My pleasure. Our company was established in 1945 and it will soon have its sixtieth anniversary
B: What lines of business are you in？
A: We produce a wide variety of office equipment
A:How much do you plan to ask for it？
B: I think we can quote you a price of ten yuan each
Dialogue
A：杨先生，您那儿摆放的是什么东西？
B：这是我们的一种新产品。是世界上最耐用的电池
A：真的吗？
B：真的，我们认为这种电池会成为我国的骄傲
A：真有意思。让我
B: 给你。到现在我们把这种电池与其他品牌的电池对比试验了两年，发现我们的电池平均起来比别的品牌耐用一倍
A:怎么会那么耐用呢？
B:这是精选出来的电池
A:这种电池你们准备要价多少？
B:我想可以以每个10元人民币的价格卖给你们
Dialogue
A:Mr.Yang，what do you have there？
B: It’s one of our new products. It is a battery that will give the longest wear in the world.
A: Really？
B: Yes. We think it's going to be the pride of our country
A: It Sounds interesting. Let me have a look at it.
B: Here it is. We've been testing this battery against all the other brands for two years now we found that our battery averaged almost twice as much wear as the other brands
A:Why did it do So well？
B: This is a selection of the battery
How much do you plan to ask for it?
I think we can quote you a price of ten yuan each.
Dialogue
A:乔先生，这是我们的最新款式，希望您仔细看看这精美的设计
B:啊，是的，这正是我所感兴趣的那种样式.
A:我很乐意提供您所需要的关于这种产品的详细资料
B:好的，冯先生，都有哪些规格呢？
A: 我们总共有6种规格。如果你看一下手册的第9页，就会在那儿找到所有的规格。
B:哪一种最便宜呢？
A:让我看一下产品规格说明书。
Dialogue
A: Mr. Qiao, this is our latest model. I want you to take a close look at the exquisite design.
B:Ah， yes， this is the very model I am interested in.
A: I should be very happy to give you further information you need on it
B:OK，Mr. Feng，what are the specifications？
A: We have six different ones in total. If you refer to page nine of the brochure, you'll find all the specifications there
B:Which is the cheapest one？
A: Let me see the specifications for that
Dialogue
A:李先生，能给我详细谈谈你们的新产品吗
B:当然可以，菲利浦先生。我们这项产品是为了确保使用者能完全满意而设计的
A: 这种产品你们有几种不同的规格？
B:一共有4种。
A:在价格上有很大差别吗？
B:是的，您最好先看一看我们的规格说明书。
A:哦，看起来相当漂亮，只是价格有点高。
B: 我们可以给您提供比较经济的产品
Dialogue
A:Mr.Li，can you tell me more about your new product？
B: Of course Mr. Phillip. This product of ours is carefully designed to ensure full satisfaction to its users.
A: How many different models of this do you offer？
B: We have four different ones.
A:Is there much of a price difference？
B: Yes， So you'd better look over the specifications.
A:Oh，they look pretty but the prices are quite high
B: We can give you a little cheaper model
Meeting the Potential Customer
会见潜在客户
Dialogue
A: 早上好。我叫汤姆·詹姆斯，来自SBC公司。
B:你是专营女士服装的吗？
A: 我们有适合不同年龄的产品。
B:那我有什么可以帮忙的吗
A: 很高兴来到贵公司，并想知道能否合作。
B:您对本公司什么产品感兴趣？
A: 我对你们的棉质面料感兴趣，请问你有没有样本？
B: 当然有，请先看看这些样本，然后我再为您预备价目表。
A: 非常感谢你。
Dialogue
A: Good morning. My name is Tom James. I’m from SBC Company
B:Are you specialists in ladies' clothes？
A: We have a variety of products catering for different age groups.
B:What can I do for you？
A: I’m glad to visit your company. I was hoping to do some business with you.
B: Then what particular items are you interested in？
A: I’m quite interested in your cotton. Do you have any samples I could look at?
B: Sure， please have a look at these samples first and I'll prepare a price list for you.
A: Thank you very much.
Dialogue
A: 史密斯先生，你觉得我们的最新产品怎么样？它是全自动的
B: 它们看起来确实很有吸引力。你可以提供一些有关销售方面的信息吗？我们想进一步了解一下你们的产品
A: 当然可以。这儿有一些，你可以全部带走。另外，我们还有一个20分钟长的录像，介绍我们最新产品的详细情况。
B: 对我们太有用了。但是你们的产品对我们的客户来说比较陌生，而且推销新产品绝非易事
A: 当然不容易。但你为什么不先订购一批试试，试探一下市场的潜力呢？
Dialogue
A: Mr. Smith， how do you like our latest product？ It's fully automatic
B: They certainly look attractive. Could you provide some sales literatures？ We'd like to know more about your product
A: Certainly. Here are some. You can take them all. Additionally, we have also a 20-minute video film which shows the details of our latest product.
B: That will be very helpful. But your product is strange to our clients. And it's no easy thing to push the sale of a new product
A: No， certainly not. But why not place a trial order to sound out the market potential？
B: That’s a good idea.
礼貌告别
Dialogue
A: 莫里森先生，与您交谈让我感到非常愉快.
B: 我也非常高兴。我对你们的办公用品很感兴趣，而且已经看过了样品和产品，我想有些产品在我们国家会很畅销的。
A:如果您对我们的哪种产品感兴请随时与我联系，我期待早日收到您的订单、
B: 准备好了我会给您打电话的
A: 再见。
B: 后会有期
Politeness Farewell
Dialogue
A: Mr. Morrison，I'm very glad to have talked with you.
B: So am I'm very interested in your office equipment. I've seen the samples and studied you catalogues. I think some of the items will sell in my country.
A: Please feel free to communicate with me if any of the samples is of interest to you and I'm looking forward to receiving your order soon.
B: I'll telephone you when I'm ready
A: See you later.
B: See you later.
Dialogue
A: 陈先生，看过了你们新的衬衫样品后我对其中的一些非常感兴趣。我们准备订购。
B: 史密斯先生，谢谢您对我们的产品感兴趣
A: 陈先生，请给我一点时间跟公司联系一下，明天一早给你答复。
B: 好的，我静候佳音。再见。
A: 再见。
Dialogue
A: Mr. Chen I have seen some samples of your new shirts and I'm very interested in some of them. We'd like to order
B: Thank you for your interest in our products. Mr. Smith
A: Mr. Chen please give me time to contact the company I'll probably be able to let you know early tomorrow morning
B: All right I'm looking forward to your favorable reply Good-bye.
A: Good-bye
联系客服
