陈豪(C)在美国ABC公司工作，他经常要用电子邮件和公司内外的人联系。今天他见到了一个他不认识的英文词，所以就去请教美籍华人Mary(M)。
(Office ambience)
C: Hey， Mary，我知道etiquette这个词的意思是礼节，礼貌。可是，什么是netiquette?
M: Netiquette是人们新创造的一个词。意思是网上礼节，也就是good behavior on the Internet。
C: 网上还有礼节！ Why don't you give me an example。
M: 比如说，你最好不要全用大写来写email. If you type in all capital letters, people would think you are shouting your message。
C: 噢，怪不得那天销售部的Robert问我：Why did you yell at me? 可有的人给我email全用小写，那是什么意思呀？Whisper?说悄悄话呀？
M: No. 那天财务部的Kevin不是给我们俩写的email都用小写吗？全用小写一般是不正式的，like chatting with your friends。
C: Email本身就是不正式的。
M: That's true, but that does not mean you can ignore appropriate etiquette。
C: 我想知道还有哪些网上礼节。
M: 首先，在你送出e-mail 之前，check if there aremistakes such as spelling,grammar, punctuation and word choice. Ifyour e-mail is sloppy, you willbe perceived as sloppy anddisrespectful to the recipients。
C: 我有两次发e-mail给客户时忘了附件，几个客户马上回e-mail问我：What attachment?
M: 是呀，一旦e-mail发出去以后，你就没法收回了。发现错误后最好的办法就是纠正错误，再重新发一次。你应该在subject line里写：corrected version with attachment included。
C:下回我一定这样做。
M: 最好是不要出这样的差错。
Before you hit the sendbutton, check your spelling, grammar,punctuation and word choice.Sloppiness gives people a bad impression andis disrespectful toothers. When mistakes are found, correct them andresend the e-mail.Typing in all capital letters seems that you areshouting, or typing inall lower keys are like chatting with yourfriends。
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