Dear Sir
May 1, 2001
Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.
Yours faithfully
2.提出询价
We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..
Truly
3.迅速提供报价
Dear Sir June 4, 2001
Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.
Yours faithfully
4.如何讨价还价
Dear Sir June 8, 2001
We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.
Yours truly
5-1同意进口商的还价
Dear Sirs
Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.
Sincerely
5-2拒绝进口商的还价
Dear Sir
Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.
Truly
6.正式提出订单
Dear Sir June 15, 2001
We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.
Truly
7.确认订单
Dear Si
Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.
Sincerely
8.请求开立 信用证
Dear sir
Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.
Sincerely
9.通知已开立 信用证
Dear Sir
Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when the order has been executed.
10.请求 信用证 延期
Dear Sir
We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30.
Sincerely
11.同意更改信用证
Dear sir
We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development.
Sincerely
Dear Sir,
Many thanks for your inquiries regarding our new product,the Deer mountain Bike.
The Previous buyers of this model from united states & middle east have given us the feedback of the saling in their market. It has been proved to be the most well received one among mountain bikes in their market in summer season.(这样写只是举例子，这件事是事实的基础，否则不要这样写)
So we highly recommand it for you to get a good sales in your market, here please find brachure in attachment.
We received your promotional letter and brochure today. We believe that your(You)would do wellhere in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..
Truly
Dear Sir,
Thank your for your inquiry, please find the technical information and price list in attachment.
We are confident that our product would meet the demand of your market.
Looking forward to your early reply!.
4.如何讨价还价
Dear Sir June 8, 2001
We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.
Yours truly
Dear Sir,
Thank you for your email very much. We haveoffered lowest price to you in last email! To maintain the quality of products, we use high class raw merterial, which is increasing in price daily. We believe you are indeed need a safe supplier who could guarantee you high quality and good service. And I am sure we are the right one.
However, we are gratitude for your trust to give us the first order, We would make an exception to give you 5% discount on current quantity you ordered. If you would enlarge your quantity in next orders…we are considering to give you 8% discount .
Certainly we expect our products would satisfy you by then.
Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.
Truly
Dear Mr/Ms XX
Thanks for your inquiry about XX products on XX, 2007.
In order to quote you right price, please inform us the detail specification such as size, weight, materials and so on.
Looking forward to hearing from you soon.
三问客户对报价的意见：
1，第一次询问：
Dear Mr/Ms XX
Re XX products, We have quoted you FOB/CIF/ price by e-mail dd XXXX, 2007.. Have you received it? Please check it and let me know your comments about the price.
Looking forward to hearing from you soon.
) 寄样品 （告知客户品名，规格，寄样日期，快件号码等）
Dear Mr/Ms XX
Re XX samples, we have sent two pieces to you by EMS last week. The tracking No is XXXX, please check receive it.
c) 询问客户是否收到样品，意见如何，检验结果，改进意见
Dear Mr/Ms XX
Re XXX samples, have you have received it? Now I 'd like to know the inspection results and your opinion? If any problem, please don’t hesitate to inform us so that we can try our best to solve for you.
f) 样品合格，是否下订单，何时下订单
(1) Dear Mr/Ms XX
Re XX products, you told us the samples had passed the test. Now will you consider purchasing above items? Please let us know your opinion at an early date.
Looking forward to hearing from you soon. Hope to start a new business in the near future!c
h) 催开信用证
Dear Mr/Ms XX
Re contract No。XXX, we have faxed the proforma invoice to you, the shipment date is coming near, but we still not receive your L/C from our bank.
Now we'd like to know if you have issued the L/C or not. If yes, please tell us the L/C No and advising bank name, If not, please issue it as soon as possible so that we can arrange the shipment as per your L/C request.
When you issued it, please fax us the copy.
i) 修改信用证
(1)Dear Mr./Ms. XX
Thanks for you L/C issued.
But after review it, we found some discrepancies need to amend as follows:
1) Please amend clause XX as to:
2) Please delete clause XX
If you amend the L/C, please fax it to us.
Thank you!
(2) Dear Mr. Mr/Ms XX
Re the L/C No. XXX, contract No.: XXX, you have confirmed to amend the clause 44A as to SHANGHAI, CHINA instead of QINGDAO, CHINA. But we still haven't received the L/C amendment advice from our bank. I'd like to know have you informed your bank to amend it?
I am very appreciated for your quick reply!
八给客户发装运通知
Dear Mr./Ms.XX
Re the order No. XX, the Invoice No.XX, the goods have been shipped on SS "COSCO NAPOLI 004W" on Oct 25, 2006.The B/L No is GMQD26103016, The ETA date is about Nov 21,2006.The documents have been faxed to you. Please check it.
九告知客户寄单事宜
j) 告诉客户寄单日期，快件号码
Dear Mr./Ms. XX
Re the L/C No.XX, (Contract No XX), invoice No. XX, have sent to you by DHL on Nov 17, 2006. The DHL No is 7498536846, Please check it. Maybe, it has arrived on Nov 20, 2006.
客户询盘模糊，向客户询问规格
Dear sir,
Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years,so we are confident we can do it.but the specifications you given is still lack.such as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok.
After we confirmed,we are happy to provide you with our good quality and competitive price.
Look forward your soonest reply,
Thanks and regards
大家开心实用就好。
针对客户的讨价还价的回复
Dear sir,
Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality.
But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you.
I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think.
If you any comments ,pls let me know.
Thanks and regards
Angela
Dear Mr． Jones：
We thank you for your letter dated April 8 inquiring about our leather
handbags． As requested， we take pleasure in offering you， subject to our final confirmation， 300 dozen deerskin handbags style No．MS190 at $124．00 per dozen CIF Hamburg． Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract．
We are manufacturing various kinds of leather purses and waist belts for exportation， and enclosed a brochure of products for your reference． We hope some of them meet your taste and needs．
If we can be of any further help， please feel free to let us know． Customers' inquiries are always meet with our careful attention．
Sincerely，
Re： SWC Sugar
Dear Sirs，
We are in receipt of your letter of July 17， 2002 asking us to offer 10，000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product．
To comply with your request， we are offering you the following
1． Commodity： Qingdao Superior White Crystal Sugar
2． Packing： To be packed in new gunny bag of 100kg
3． Quantity： Ten thousand （10000） metric tons．
4． Price： US dollars one hundred and five （US$105．00） per metric ton， Fob Qingdao．
5． Payment： 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight．
6． Shipment： Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct．
Please note that we do not have much ready stock on h
and． Therefore， it is important that， in order to enable us to effect early shipment， your letter of credit should be opened in time if our price meets with your approval．
We are awaiting your reply．
Sincerely，
3．客户向我们发出关于一个物品的讯盘后我们发的还盘
Dear ：
Thank you for your inquiry of 16 March． We are pleased to hear that you are interested in our product "toaster"．
We've enclosed the photo and detailed information of the product for your reference：
Product： toaster
Specification： xxxxxxxxxxxxxxx3 L．
Package： 1pcs/box'
Price： 10usd/pcs
For purchase quantities over 1，000pcs of individual items we would allow you a discount of 1%． Payment is to be made by irrevocable L．C at sight．
We look forward to receiving your first order．
Sincerely，
4．对新客户想和我们建立合作关系的还盘
Dear Mr． Jones：
We have received your letter of 9th April showing your interest in our complete product information．
Our product lines mainly include high quality textile products． To give you a general idea of the various kinds of textiles now available for export， we have enclosed a catalogue and a price list． You may also visit our online company introduction atHttp：//xxxxxxxxxx．alibaba．comwhich includes our latest product line．
We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future．
Sincerely，
Dear Mr． Jones：
We thank you for your letter dated April 8 inquiring about our leather
handbags． As requested， we take pleasure in offering you， subject to our final confirmation， 300 dozen deerskin handbags style No．MS190 at $124．00 per dozen CIF Hamburg． Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract．
We are manufacturing various kinds of leather purses and waist belts for exportation， and enclosed a brochure of products for your reference． We hope some of them meet your taste and needs．
If we can be of any further help， please feel free to let us know． Customers' inquiries are always meet with our careful attention．
Sincerely，
Re： SWC Sugar
Dear Sirs，
We are in receipt of your letter of July 17， 2002 asking us to offer 10，000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product．
To comply with your request， we are offering you the following
1． Commodity： Qingdao Superior White Crystal Sugar
2． Packing： To be packed in new gunny bag of 100kg
3． Quantity： Ten thousand （10000） metric tons．
4． Price： US dollars one hundred and five （US$105．00） per metric ton， Fob Qingdao．
5． Payment： 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight．
6． Shipment： Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct．
Please note that we do not have much ready stock on h
and． Therefore， it is important that， in order to enable us to effect early shipment， your letter of credit should be opened in time if our price meets with your approval．
We are awaiting your reply．
Sincerely，
3．客户向我们发出关于一个物品的讯盘后我们发的还盘
Dear ：
Thank you for your inquiry of 16 March． We are pleased to hear that you are interested in our product "toaster"．
We've enclosed the photo and detailed information of the product for your reference：
Product： toaster
Specification： xxxxxxxxxxxxxxx3 L．
Package： 1pcs/box'
Price： 10usd/pcs
For purchase quantities over 1，000pcs of individual items we would allow you a discount of 1%． Payment is to be made by irrevocable L．C at sight．
We look forward to receiving your first order．
Sincerely，
4．对新客户想和我们建立合作关系的还盘
Dear Mr． Jones：
We have received your letter of 9th April showing your interest in our complete product information．
Our product lines mainly include high quality textile products． To give you a general idea of the various kinds of textiles now available for export， we have enclosed a catalogue and a price list． You may also visit our online company introduction atHttp：//xxxxxxxxxx．alibaba．comwhich includes our latest product line．
We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future．
Sincerely，
未付款回复模板
Dear $buyer,
We have got your order of XXXXXX But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！
Best Regards
$myname
译文：我们已收到
在产品发货后，告知买家相关货运信息：
您好 先生/女士
非常高兴的告知您，邮递员刚刚取走您所买的产品。您的产品将通过EMS的方式，在7个工作日后到达您那里。物流单号为：***********，物流查询地址：*****
物流信息更新到网页上需要1-2个工作日，我们会实时查看物流信息，如果由于物流出现耽搁，我们会及时的告知您。
期待您的回馈！
网站评语：告知买家产品已经发货，并给买家一个初步的交易等待时间区间。如果使用小包或碰到物流堵塞的意外，也可以在这封邮件告知买家，做好产品延迟到达的心理准备。
Hello Sir/Madam
It's a pleasure to tell that the postman just picked up your item from our warehouse. It's by EMS, 5-7 working days to arrive.
Tracking number is： *********
Tracking web is： ********
You can view its updated shipment on the web, which will be shown in 1-2 business days. Also our after sales service will keep tracking it and send message to you when there is any delay in shipping.
We warmly welcome your feedback.
货物到达海关后，提醒货运相关进展：
Hello Sir/Madam
This is **. I am sending this message to update the status of your order. The information shows it was handed to customs on Jan. 19. Tracking number：************. You can check it from web: ***************.
You may get it in the near future. Apologize that the shipping is a little slower than usual. Hope it is not a big trouble for you.
Best Wishes.
您好 先生/女士
我是**。我是告诉您订单的最新进展情况，最新的信息显示，您的产品已经在6月19日到达贵国海关。物流单号为：***********，您可以在*******查询物流信息。
您将马上收取到您的产品，邮递时间有点耽搁，敬请谅解，希望这不影响您对产品的使用。
祝您好运！
网站评语：在产品入关的时候告知客户货物的投递进展。如果遇到货物拥堵情况，对买家表示歉意。如果产品需要报关，可以在此通知买家准备提前。
货物到达邮局，提醒买家给予好评：
Hello Sir/Madam
This is **. I am sending this message to update the status of your order. The information shows it is still transferred by Sydney post office. Tracking number：************. Please check the web *******.
You will get it soon, Please note that package delivery. Hope you love the product when get my products. If so please give me a position feedback. The feedback is important to me. Thank you very much.
Best Wishes!
您好 先生/女士
我是**。我是告诉您订单的最新进展情况, 最新的信息显示，您的产品正在被悉尼邮局所派送. 您的物流单号为***********，您可以在*******查询物流信息。
您马上就要收到货物了，请注意查收。希望您能够喜欢我的产品。如您喜欢，请您给我一个好评，您的评价对我非常重要，谢谢！
祝您好运！
网站评语：在投递过程中提醒客户注意不要错过投递信息，保持手机开机。同时，可以提醒客户给你留评。这样能有效降低坏评出现的可能性，增加买家对于您服务的评价。
订单发货后，告知客户运单信息：
Hello Sir/Madam
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope to see you again in the future. I will give you the best discount，when you buy again.
And my store has some good price products, welcome to my store: http://www.aliexpress.com/store/*****
Best Wishes.
您好 先生/女士
谢谢您给予我的好评，您的鼓励让我们会做得更好，真心希望您能够再次光顾我的店铺，当您下次购买时，我一定会给您最优的折扣。
我的店铺有一些不错的产品，欢迎光临http://www.aliexpress.com/store/***。
祝您好运！
网站评语：在对买家的好评表示感谢的同时，你可以像此处邮件里面表示出一种服务的意向。也可以针对买家的购买意向，推荐您对应的热销产品。可以通过有竞争力的价格，引导买家继续下单。
Dear xxxx、
This is **. I am sending this message to update the status of your order
I have noticed that the package already arrive at your city , you will get it soon, Have you got the package ? Please note that package delivery. Hope you love the product when get my products. If so please give me a positive feedback. The feedback is important to me. Thank you very much.
Best Wishes!
易唐站内信
询盘回复模板
一、未付款询盘站内信回复
1 介绍产品
Dear ***（buyer ID）,
We have got your order ***
Your order *** is one of the best items in our store, which comes with high quality ***. We can offer to help you on such request as price or size etc.
But the order seems unpaid. We would arrange your package once payment is confirmed by tradetang.
If you need any assistance, please feel free to contact us.
Thanks
Best Regards
***（Seller ID）
我们接到了您的订单，您所订购的货物是我们店里质量最好的产品。我们会尽量满足您在价格及尺码方面的需求。但此订单似乎还未付款，我们将在易唐网确认付款之后为您发送货物。
如果您还需要其他帮助，请及时联系我们。
2 告知买家交易流程
Dear ***（buyer ID）,
Thank you for your order dated on******(时间).
As you know, our products come with high quality and receive positive feedbacks from customers all over the world.
The website tradetang offers three kinds of payment terms, such as PayPal, Western Union or bank transfer
Once you make the payment via tradetang, package could be arranged within *** days.
Yours faithfully
Thanks
Best Regards
***（Seller ID）
感谢您xxx（时间）下的订单。
如您所知，我们的产品具有较高的质量保证并收到来自世界各地的客户的好评。
易唐网为您提供三种付款方式：paypal、西联及银行转账。
我们会在易唐网收到您的付款xxx天后为您发送货物。
二、已付款，发货站内信回复
1 展现卖家的专业性
Dear ***（buyer ID）,
I am very glad to hear from you. However,the largest size is 39 and generally speaking,the actual size is larger than it marked ,so i think the size 39 will be enough for you.
Look forward to your reply
Should you have any question, feel free to contact me.
Thanks
Best Regards
***（Seller ID）
很高兴收到您的来信。
但是我们最大的尺码是39，且实际尺码比货物上所标注的尺码要大，因此我觉得39号已经足够了。期待您的回复。
如果您还有其它问题，请及时与我们联系。
2 告知买家物流方式以及查询网站，单号(刚发货的）
Dear ***（buyer ID）,
Thanks for your order，I had sent the goods to you by ***(货运方式) with tracking number ****. which could be traced on http://www.ems.com.cn/english-main.jsp(链接方式）after 2-3 days ,It usually takes about 2 days for the shipment number to be shown up on courier's website.
Keep in touch.
Thanks
best Regards
***（Seller ID）
非常感谢您在我这下单。
我已经用xxx（货运方式）给您发货，追踪号为xxx，查询链接是： http://www.ems.com.cn/english-main.jsp(链接方式），您将在2-3天内查询到货运信息，因为通常货运公司的网站会在货物发出后两天才能上线。
我们保持联系。
3 有货运信息了
Dear ***（buyer ID） ,
Thanks for your order ，I had sent the goods with tracking number ****. which could be traced on http://www.ems.com.cn/english-main.jsp , It shows that the parcel is on the way.
The following screenshot is the shipping information :***
Hopefully you will get your goods soon. Sincerely yours
Thanks
Best Regards
***（Seller ID）
非常感谢您在我这下单。
我已经为您发送货物，追踪号为xxx，查询链接是：http://www.ems.com.cn/english-main.jsp(链接方式）。
信息显示包裹已在途中，下面是货运信息的截图，请您产看。希望您能尽快收到货物。谢谢。
三、询问买家是否收到货
1 货物显示未妥投（并未到对方邮局），告知买家查询信息：
Dear ***（buyer ID）,
We have sent the goods to you a few days ago and this is the tracking number for you ********.We have checked it on the website ******** which had shown as follows:
**************.We hope you can also check it for
the updated information and get your goods asap.
I'm wondering whether it is ok for you to confirm the package is received on tradetang when you get the package?
Thanks
Best Regards
***（Seller ID）
我们已在几天前为您发送货物，追踪号为：xxx，查询链接是：xxx，货运信息如下图所示：xxx，请您查询进一步信息并及时接收货物。
同时，请在收到货物后登录易唐网关闭纠纷。谢谢。
2 货物显示已妥投，告知买家确认收货：
Dear ***（buyer ID）,
We have sent the goods to you some days ago and we had checked the tracking number ********on the website ******** which said the package was delivered to you but you did not confirm you have received package on tradetang. It would be appreciated if you are kindly enough to click the "confirm receipt"button on tradetang.)
Thanks
Best Regards
***（Seller ID）
我们已在几天前为您发送货物，追踪号为：xxx，查询链接是：xxx，追踪信息显示货物已经妥投，但您还未在易唐网上确认收货。请您登录易唐网点击"确认收货"按钮。谢谢。
3 货物显示到达对方邮局，告知买家签收：
Dear ***（buyer ID）,
We have sent the goods you ordered some days ago and we noticed the package had been in your local postal office few days.Could you please contact your postal office and pick it up.Thank you so much!Hope you can get your goods soon !
Thanks
Best Regards
***（Seller ID）
我们已在几天前为您发送货物，发现包裹已到达当地邮局，请您尽快联系邮局签收货物。谢谢，希望您能及时收到货物。
四、客户提起纠纷
1 产品质量纠纷
Dear ***（buyer ID）,
I am very sorry for any inconvenience caused by this issue. The damage must happened during transportation. I usually make sure everything is in good condition before shippment. I make sure of giving you more discounts for compensation by your next order on tradetang. Just wonder if there is anything we can do to reach an agreement to close the dispute on tradetang.
Thanks for your understanding.
Thanks
Best Regards
***（Seller ID）
很抱歉此订单给您带来的不便。货物肯定是在运输途中损坏的，因为我每次都在发货前检查确保货物完好无损。但为弥补您的损失，我保证在下个订单中给您更多的折扣。希望您尽快登录易唐网关闭纠纷。谢谢您的理解。
2 未收到货纠纷
Dear ***（buyer ID）,
We had sent the package out on 2007-10-16, We understand that this is frustrating and you might have been doubtful about a successful delivery. However, please be advised that sometimes it takes more time than usual for items to be delivered or the carrier's website does not update even if the parcel is in process.
If there is no updated information, items will be resent as soon as possible, and we definitely arrange resend it again.
YOU will have a satisfied anwser within 3 days.By the way,you can check the tracking number as following link: http://www.ems.com.cn/qcgzOutQueryAction.do
I do apologize for the inconveniences and hopefully you can receive the items soon. If there are any questions, don't hesitate to tell me
Thanks
Best Regards
***（Seller ID）
我们已在2007-10-16 为您发送货物。我们了解您肯定担心货物不能成功妥投，但是，有时候需要更多时间来投递，或者是货物已经在运输途中，但货运网站没有及时更新信息。如果还是没有更新信息，我们将尽快为您重新发货。
我们将在3天内给出满意答复，同时，您也可以登录
http://www.ems.com.cn/qcgzOutQueryAction.do 查询货运信息。
非常抱歉此订单问题给您带来的不便，希望您能尽快收到货物。如果有其它问题，请及时联系我们。
五、订单完成
1 正常完成订单
Dear ***（buyer ID）,
I noticed that the item was delivery successfully.I hope you are satisfied with the item and do not forget to click the "confirm receipt"button. I am looking forward the further cooperation with you .
Thanks
Best Regards
***（Seller ID）
我们发现货物已经妥投，若您对货物感到满意，请登录易唐网点击"确认收货"按钮，希望将来有更多机会与您合作。谢谢。
2 索要评价
1.Dear ***（buyer ID），
Thanks for your support our store, which is a great encouragement to improve our service quality and make it better.
and it is a great appreciation if you can leave me a positive feedback, on tradetang which will be a great encouragement to me.
If there's anything I can help, don't hesitate to tell me .
Best wishes
谢谢您对本店的支持，这将促使我们更加改善我们的服务质量。
希望您能登录易唐网为我留下好评。如果有其它问题需要帮助，请及时告知。
2.Hi there,
Thanks for buying from my store and we will do better and better in future
If you like the item and satisfied with it, please remember give me a positive feedback to encourage us. We appreciate it. If you have any questions, feel free to contact us.
Thanks
Best Regards
***（Seller ID）
谢谢您对本店的支持，我们将在将来做得更好。
如果您对收到的货物感到满意，请登录易唐网为我们留下好评，谢谢。如果您还有其它问题，请及时联系我们。
向买家推荐新品
Dear $buyer,
As Christmas/New year/…… is coming, we found XXXXXXXXXXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXXXXXXXXXX. Please click the following link to check them out XXXXXXXXXXXXXXXXXXXXXXXXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX. Thanks.
Regards
$myname
译文：随着圣诞节/新年/……的来临，我们发现XXXXXXXXXXXXXX产品拥有一个大型潜在市场。我们有大量的畅销的XXXXXXXXXXXXXX产品。请单击下面链接XXXXXXXXXXXXXXXXXXXXXXXXXXXX查看它们。如果你一个订单购买XXX件我们可以给批发价格。感谢您的惠顾。
提示：请填写产品名称、产品链接地址和购买件数。
收到好评后
Dear $buyer,
Thank you for your positive comment. Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you
$myname
译文：感谢您的积极评价。您的鼓励是我们前进的动力，我们真诚地希望能有更多的机会为您服务。
买家询问是否有直销航运
Dear $buyer,
We offer drop shipping service. You can simply specify the shipping address and we will deliver the order to your designated address
$myname
译文：我们支持直销，您只需写明发货地址就可以。
六、对话
1 开头语：
A．What can I do for you? 请问有什么可以帮您的？
B．Can I help you? 请问有什么可以帮您的？
c．Welcome to my store. if you need anything, please tell me. 欢迎光临本店，如果有任何需要，请告知。
D．Dear friend, it's my honor to serve you, anything if you need, please let me know. 亲爱的朋友，很荣幸为您服务，如果有任何需要，请告知。
2 结束语：
A.Very nice to meet you. welcome next time! 很高兴见到您，欢迎下次光临。
B.Thank you for your patronage, welcome next time! 感谢您的支持，欢迎下次光临。
C.Goodbye. Expect your next coming. 再见，期待您下次光临。
D.Byebye, I hope we would have a further Cooperation in the future. 再见，希望我们将来有更多合作机
Dear elizabeth hunnicutt
This is eileen. I am sending this message to update the status of your order
I have noticed that the package already arrive at your city , you will get it soon, Have you got the package ? Please note that package delivery. Hope you love the product when get my products. If so please give me a positive feedback. The feedback is important to me. Thank you very much.
Best Wishes!
Eileen
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