Lesson 2 Hotelservice店内服务
1、 Additionalbed and daily items加床和补充日用品
Scene1
(A:Receptionist, B: Tour leader)
A: Good evening.May I helpyou?
B: Good evening.I’m FangTing, the tour leader of Zhejiang Overseas Tourism Company. The Australia Boundtravel has made a reservation for us.
A: Just a moment, please. Let me check thelist… Yes, you have made a reservation for 12 double rooms and 4 single rooms.Is there any change in the number of your group members?
B: Yes. There are 29 persons in our groupnow. Mr. and Mrs. Brown have brought their daughter with them. So we need onemore single room.
A: I’m sorry, Mr. Fang. We don’t have anyvacancy[ˈveɪkənsi:] at the moment.
B: What should we do now?
A: Can the Browns have an extra bed in theirdouble room for their daughter? It’s more convenient for them to take care ofher.
B: That’s a good idea. How much does an extrabed cost?
A: It costs 25 US dollars per night.
B: That’s all right. Our company will makepayment for it. Thank you very much.
A: With pleasure. Do you have a group visa?
B: Yes. Here you are.
A: All right. I’ll make a copy of your groupvisa. Please wait a minute.
Scene2
(A:Attendant of the service center, B: Tourleader, C: Tourist)
A: Housekeeping. May I help you?
B: Yes. I’m the tour leader of China comforttravel service. Could you bring some more towels[ˈtauəl] to Room 1628, please? These here are toodamp[dæmp].
A: I’m sorry for that. We didn’t notice that,sir. I’ll bring you some dry ones immediately.
B: One more thing. The soap and bath foam[fəum] are usedup. The pillow cases are dirty. The lady in that room wants to have themchanged.
A: I’m terribly sorry for her inconvenience.Our people will go to check it immediately.
B: Thank you, miss.
*****
A: Housekeeping. May I come in?
C: Come in, please.
A: Did you call for service, ma’am?
C: Yes. These pillow cases are very dirty. Iwant to have them changed.
A: I’ll do it for you right now. Here are thesoap, bath foam and clean towels you asked for. I put them in the toilet.
C: Thank you, miss. By the way, the peoplenext door were very noisy last night. They kept me awake the whole night.
A: I’m very sorry about the noise, ma’am. Iwill check into it.
C: Fine, don’t forget.
A: I will take care of it personally. Have agood night.
场景1
A: 晚上好，有什么需要帮助的吗？
B: 晚上好。我叫方婷，是浙江海外旅游公司的领队。澳大利亚旅行社给我们做了预定。
A: 请稍等。让我查一下…是的，你们预定了12间双人间和4间单人间。你们团队人数有变化吗？
B: 有的。我们现在有29个人。Brown先生和夫人把他们的女儿带来了。所以我们需要多一间单人间。
A: 我很抱歉，方先生。我们目前没有空房。
B: 我们现在怎么办？
A: Brown一家可以在他们的房间里加张床吗？这样更便于他们照顾女儿。
B: 好主意。加床多少钱？
A: 每晚上25美元。
B: 可以。我们公司会付钱的。非常感谢。
A: 乐意为你服务。你们有团队护照吗？
B: 有的。给你。
A: 好的。我要复印你们的团队护照。请稍等。
场景2
A: 客房服务，有什么需要帮助的吗？
B: 是的。我是中国康辉旅行社的领队。请问你可以多拿一些毛巾到1628房吗。这里的太湿了。
A: 很抱歉。我们没有注意到。我马上给你那一些干的过来。
B: 还有一件事。肥皂，沐浴液用完了。枕巾很脏。这个房间的女士希望把它们换掉。
A: 非常抱歉给她造成的不便。我们的员工马上就过去。
B: 谢谢。
*****
A: 客房服务，可以进来吗？
C: 请进。
A: 是你需要服务吗？
C: 是的。这些枕巾很脏。我想换掉它们。
A: 我现在就帮你换。肥皂，沐浴液和干净的毛巾在这里。我把它们放厕所了。
C: 谢谢。顺便说一下，隔壁房间的人昨晚很吵。他们让我整晚都没有睡着。
A: 吵到你很抱歉。我会去调查这件事。
C: 好的，不要忘了。
A: 我会亲自去关照这件事。晚安。
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