A: Good afternoon. What can I do for you?
下午好,我能为您做些什么呢?
B: I'd like to check in please. I have a reservation under the name Anthony Roberts.
我想要办理登记入住手续。我用安东尼·罗伯茨名字做了预订。
A: All right R.O.B.E.R.T.S... Oh, Mr. Roberts we've been expecting you... and here is your keycard to the presidential suite.
好的,R.O.B.E.R.T.S... 找到了,罗伯茨先生,我们一直期待您的到来。这是您总统套房的门卡。
B: But there must be some mistakes, my reservation was for a standard room.
这一定是弄错了。我预订的是标间。
A: Are you sure? Let me double check .
你确定么?我再核对一次。
B: Yeah... Here, this is my confirmation number.
恩,看,这是我的预订验证码。
A: You're right Mr. Roberts, there seems to be a mix-up, unfortunately we're overbooked at the moment .
是这样,罗伯茨先生,这个弄混淆了,很遗憾,我们的标间现在已经客满了。
B: So......
那么....
A: Not to worry. We're pleased to offer you a complimentary upgrade.
不用担心。我们很高兴为您提供免费升级。
B: Presidential suite baby!
总统套房啊!