在打电话前，把你和客户以前往来的通信函电都拿来回顾一下，把重点问题记录在一张白纸上。
比如，价格的问题，产品的规格问题，包装问题，交货期的问题，数量的问题，付款的问题，或者你报价客户没有回复的问题，等等的有关问题。
把这些关键问题的英文句子都记在白纸上，然后，自己先事先演练一下要表达的话语，大声说出来。这样，做到心中有数。
有事前的准备后，无论客户给你打电话，还是你主动给客户打电话，你就心理有数了。同时给客户打电话时，说英语要慢，表达要清楚。
如果交谈中忘了词，手中拿着事先记录在白纸上的资料，看一眼，再说。如果客户说的快了，你可以和客户说 PLEASE SPEAK SLOWLY, I CAN NOT CATCH UP WITH YOU.
如果客户说的你没听懂，你可以让客户重复一遍。通话最后，你最好告诉客户：
IN ORDER TO PREVENT ANY MISTAKES COULD YOU PLEASE SEND ME A E-MAIL TO REPEAT WHAT YOU SAID ON OUR PHONE CALL.
这样，客户把你们在电话里的说得内容再在E-MAIL中重复一次发给你，这就避免了因为你没听懂或者遗漏而造成任何误会：
下面是客户在电话里经常要提到的问题：
please have the goods carefully examined and all imperfect pieces rejected; we rely on your special attention to this.
请仔细检查货物，所有有缺陷的货权拒收，我们依靠你特别的关注这个工作。
we send you and order which please execute at your lowest prices, it is our first trial of your goods and we shall carefully examine their value.
我们寄给你的订单请按你们的最低价格执行，这是我们第一次试订你们的产品，我们将认真检验它的价值。
we ask you to select these goods as carefully as if they were for yourselves.
我们要求你就像给你自己选择一样小心选择这些货物。
please note that the goods are required to reach us regularly.in monthly lots of 500 pieces, commencing next month.
请注意，我们要求这货物要规律性的送抵我们，每个月500件一批，从下个月开始。
please acknowledge receipt of this order and state the earliest time for delivery.
请告知我们你们收到这个订单，并确认最早的交货期。
we request you to put the order in work immediately and to advise us a few days before its completion, so that we may send you shipping instruction in good time.
我们要求你马上把这个订单投产，并且在完成生产前几天通知我们，以便我们及时发给你装船指示
please omit from our order No.579 the following goods, and substitute for them 10 pieces of the goods as per the attached sample.
请从我们的579号订单中删除下面的货物，并且用10个按附件样品制作的产品代替。
we E-mailed you this morning to cancel our order No.649 sent you last week and now wish to confirm our e-mail as follow:
我们今天早晨给你发E-MAIL取消我们上个星期发给你的649号订单。现在希望确认我们E-MAIL 如下：
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